Privacy Policy

At Abdullah Bin Shahbaz, we respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use, and safeguard your data when you interact with our brand, whether for pre-designed (sample) articles or customized, made-to-order items.

1. Information We Collect

We may collect personal information such as:

• Name, email address, phone number, and shipping address
• Payment information (securely processed through our payment partners)
• Order history and preferences, including details for customized orders
• Website usage data and cookies to improve your browsing experience

For custom articles, we may request additional information about your preferences, measurements, design specifications, and any reference images you provide. This helps our designers create an article tailored specifically to your needs.

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders efficiently
• Communicate updates, offers, and important information about your purchase
• Provide personalized design guidance and expertise for custom orders
• Improve our products, services, and website experience
• Ensure security and prevent fraud

When you place a custom order, our team of designers uses the information you provide to craft your article according to your specifications. This includes consulting on fabric, design elements, embroidery, fit, and other details to ensure the finished product meets your expectations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. Your information may be shared with:

• Payment processors for secure transactions
• Shipping partners to deliver your orders
• Legal authorities if required by law

For custom orders, certain design details may be shared internally with our production team to fulfill your specifications. All shared information is treated as strictly confidential and used solely to complete your order.

4. Data Security

We use secure systems and protocols to protect your data. Sensitive information, especially payment details and custom design notes, is processed through trusted, encrypted channels. Your personal details and design preferences are safeguarded at every step of the process.

5. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can manage your cookie preferences in your browser settings.

6. Custom Orders Policy

Because customized articles involve sharing specific preferences, measurements, and design details, we follow a strict privacy and confidentiality policy:

• All information you provide for a custom order is used solely for designing and creating your article.
• Our designers offer professional guidance and expertise to ensure your ideas are translated accurately into the final product.
• Custom orders are non-refundable unless there is a mistake from our production team or designer.
• Communication and shared design details remain confidential and will never be used outside the purpose of fulfilling your order.
• By submitting custom specifications, you acknowledge that the final product is made according to your provided details and designer guidance.

This ensures both your privacy and the integrity of your luxury custom experience.

7. Your Rights

You have the right to access, update, or request deletion of your personal information. For any privacy-related requests, including details of your custom order data, please contact our customer service team.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date.

Contact Us

For questions or concerns regarding your privacy or your custom order details, please reach out to us.