Refund and Returns Policy

At Abdullah Bin Shahbaz, we take pride in delivering luxury, handcrafted formal wear to clients around the world. Your satisfaction is at the heart of what we do, and our return and exchange policy is designed to remain clear, fair, and transparent.

Important: If the delivered order matches the approved order form, it is not eligible for return or exchange. These policies apply only when an error has occurred on the part of our production team or designer.

Returns

* Within 5 days of order confirmation: You are eligible for a 100% refund of your advance payment should you choose to cancel or return your order. Please note that a minimum 50% advance payment is required for an order to be considered confirmed.
* If any error from our production or design team is identified after delivery, we will provide a full refund or a replacement piece.

How to Return or Exchange

* Contact our customer service team via email or WhatsApp with your order details.
* Ensure items are unused, in their original condition, and have all tags intact.
* Once approved, our team will guide you through the return or exchange process.

Please note that our luxury garments are handled with exceptional care, and we kindly request that all returns meet the conditions above to qualify for a refund or exchange.

Your trust means a great deal to us, and we remain devoted to providing an experience that reflects the highest standards of craftsmanship and service.